Vida is the AI Agent Operating System — a platform for building and managing AI omnichannel phone agents. Whether you're a small business or an enterprise, Vida Agents answer calls, texts, and messages instantly, 24/7, with enterprise-grade reliability.

What is an Omnichannel Agent?

All Vida Agents are omnichannel by default. That means they can send and receive communications across multiple channels — including voice phone calls, texts, emails, web chat, and even web calls. No matter where your customers reach out, your agent can respond instantly and consistently.

What is an AI Agent Operating System?

An AI Agent Operating System (OS) is a complete suite of tools that lets you and your team create, deploy, and manage AI agents across every channel. It includes everything needed to build agents, sync agents, connect data sources, monitor performance, and scale securely — all in one place. The OS powers your agents and gives your team and enterprise full control over how they work.

What is a Vida number?

A Vida Number is your dedicated AI-powered phone line. Every call or text to this number goes directly to your Vida Agent, so your business is always reachable. By signing up for a Vida subscription, you will have the option to select a local Vida number.

What can Vida Agents do?

Vida Agents can do whatever you tell them to do. Common use cases include qualify leads, schedule appointments, handle support requests, handle intake forms, triage leads, after-hours support, and much more. They integrate with your existing tools to keep everything in sync, giving your team more time to focus on what matters.

How do I create a Vida Agent?

To create a Vida agent simply describe what you want your agent to do, choose a number, and you're ready to go. Vida's no-code interface handles the rest. No setup complexity, no coding required.

Can Vida work with my existing business systems?

Yes. Vida connects to your calendars, CRMs, ticketing systems, webhooks, and can even work with custom integrations through our API and native connectors. Your agents fit seamlessly into your workflow, not the other way around.

Is my phone number safe with Vida?

Yes. You can forward calls to Vida to protect your main line from spam and missed calls. Your number stays yours. Vida simply ensures it's always answered.

Can I use Vida with my existing cell number?

Yes. You can forward calls from your mobile number to your Vida Agent. Contacts will still reach you directly, while new or unknown callers can be routed to your agent. Setup takes just a minute in the OS.

Can my Vida Agent handle text messages sent to my personal cell number?

No. Your Vida Agent can only send and receive texts through your dedicated Vida Number. However, you can still forward calls from your personal number to your agent for full call coverage.

Is Vida HIPAA compliant?

Yes. Vida signs BAAs and Vida's infrastructure and data-handling processes are designed to meet HIPAA requirements for safeguarding Protected Health Information (PHI). We maintain strict encryption, access control, and audit protocols to ensure compliance for healthcare-related use cases. All ePHI is redacted and not stored on HIPAA accounts.

Is Vida SOC2 certified?

Yes. Vida undergoes regular independent SOC 2 Type II audits to verify that our systems meet rigorous standards for security, availability, and confidentiality. These reports confirm that Vida follows industry best practices for data protection and operational integrity.

Does Vida manage telecom compliance?

Yes. Vida abides by all STIR/SHAKEN and TCR policies, and automatically manages telecom and messaging compliance. This includes carrier registration, A2P 10DLC verification, and opt-in/opt-out handling — to keep your communications compliant with FCC, TCPA, and carrier regulations. This ensures your agents operate legally and reliably across all supported channels.

Can outbound calls be made from the agent?

Yes, outbound calls can be made using the Vida OS. Outbound calls can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Can outbound SMS/text messages be sent from the agent?

Yes, outbound text messages can be sent using the Vida OS. Outbound text messages can be initiated via API, CRM Integration, or via the front-end UI using a .csv file.

Put AI Agents to Work for Your Business

Every Vida AI agent deployment starts with a pilot.
Your call scripts, your operations, your workflows, your KPIs.

Vida Pilot Process

Discovery Call (20-30mins)

We start by understanding your business. What workflows are eating up your team's time? Where are workflows breaking down or customers falling through the cracks? This conversation shapes everything we build.

Scoping & Proof of Concept (1-2 buisiness days)

Vida designs a pilot tailored to your operation. We map the workflow, define success metrics, and outline exactly what the AI agent will do. Then we walk you through the plan, timeline, and investment (starts at $1,500). You sign off before we build anything, and your pilot cost credits toward your first month in production, so nothing is wasted.

Agent Build and Pilot (2-10 business days)

Vida builds your custom AI agent in 2-10 business days. Before it touches a live workflow, we demo it to you and your team. Once you're comfortable, the agent goes live. Vida's enablement team monitors performance alongside you, so you see exactly what the agent is doing and how it compares to your current process.

Deploy, Support, and Expand (1 business day, then forever)

Once the results are clear, you move to production. But Vida doesn't hand you an agent and disappear. Our enablement team stays with you for continuous optimization, new workflows, platform updates, and expansion into more channels. Your success is the only way this works.

Schedule Your Discovery Call

Agent Features

Agent Builder

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Agent Templates

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Computer Ready Agents

Agents ready to handle robust operations and workflows.

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Omnichannel Agents (Voice, SMS, Email, Chat)

Agents designed to run communications for businesses.

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Inbound & Outbound Messaging

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Concurrent Convos

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Call Routing

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Transcripts & Recordings

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Basic Integrations

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Customizable Metrics

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Reseller Features

Built-in Billing

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Custom Integrations

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Org Management

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Integrated Billing

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Advanced Reporting

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Support & Security Features

Custom Proof of Concept

The Vida team helps you build your first agent.

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White Glove Support

Custom SLAs

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Team Training

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SOC 2 Compliance

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HIPAA Compliance / BAA - Ready

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Data Retention Controls

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Schedule Your Discovery Call

All plans subject to fair use according to terms of use. Note: SMS campaign registration may take up to 2 weeks.

Frequently Asked Questions

Get answers to common questions about deploying AI agents.

More FAQs